CTI Data Connector for SalesforceÂ® comes with a comprehensive feature set:
The Click-to-Dial option allows you to make an outbound call from any phone field (even custom phone field). Phone numbers are accepted in multiple formats and are reformatted before dialling
In addition to that
The Live Agent Status Dashboard gives an overview of the presence state of a user - is he on a call, available, or in a meeting. This is valuable information, e.g., for users working in different places or in a home office, for call centers, or just to check if a colleague is available for a call. The dashboard is a Salesforce page that automatically refreshes and works independently of the phone system. The Live Agent Dashboard charts give detailed insight about your call traffic.
CTI Data Connector for SalesforceÂ® works with any PBX - VOIP, Traditional or Cloud PBX - As an alternative to a PBX, MS-Teams or Amazon Connect can be used.
The wide range of integrations gives you a choice to select the best-suited phone system depending on your requirements. Multiple different phone systems, e.g. in branch offices, can be used in one Salesforce instance.
Find out more
CTI Data Connector is available as a subscription with pricing per user.
The subscription offers an all-round carefree package:
Mirage is a Salesforce partner for several years and CTI Data Connector for Salesforce Â® is available on the AppExchange since 2011. We use Salesforce in our company since 2005. This ensures that we are always up to date with Salesforce technology.